For 20+ years, we have helped both global and US-based organizations rise to the challenge of engaging their audiences in a rapidly-changing world.
Equal parts nonprofit coach, organizational strategist, and digital expert, I midwife organizations through critical times of change.
I have helped NGOs and nonprofits of all shapes and sizes to structure critical initiatives, from creating complex communications properties to crafting team structures and workflows to plotting digital-first tech ecosystems for engaging supporters and advancing a cause. My expertise spans assessing opportunities for an organization to grow, creating strategic and tactical roadmaps to get there, and supporting the process of implementing the necessary change.
As faculty with the Nonprofit Technology Network's Professional Certificate program, I teach courses to help organizations build their in-house digital marketing, fundraising, and advocacy capacity. I also hold a part-time appointment as VP of Consulting with Jackson River, a technology company that focuses on supporting progressive organizations in shifting to digital-first ways of thinking and working. Prior to Jackson River, I spent 8 years founding and leading a user experience consulting group at Convio, helping hundreds of orgs to better understand their audiences and meet their supporters' needs. My deep love of the social sector began 15+ years ago, working on the inside of early nonprofit digital teams as a content manager and digital strategist.
I have a Master's degree in User Experience and Information Science and have chaired a tiny nonprofit board on a shoestring budget. By night, I'm a writer, advocate for flexible work and family policies, and mother of two young sons raising them in Maastricht, The Netherlands.
My personal mission is to help organizations effectively project their cause into the world.
I help nonprofits find creative, people-oriented solutions to complex strategy and technology problems.
I've provided executive coaching, organization development, process design, and staffing strategy to nonprofit leaders across the sector. My expertise lies in marketing, online fundraising, political engagement, website strategy, social and mobile media, marketing automation, and brand empowerment. But my particular gift involves identifying the intelligence and wisdom within nonprofits and offering a holistic approach to making organizational change.
In 2008, after years of helping nonprofits as VP of Client Service at Get Active and Managing Partner at Kintera, I co-founded a technology company, Jackson River, out of the belief that the nonprofit sector deserves access to powerful, corporate-scale software for engaging supporters online. We created Springboard, an open, “best in class” software platform for digital engagement. Although in my consulting practice I am firmly technology agnostic, I am often called upon by organizations to help them evaluate solutions to match their ambitious strategies. My advice is informed by many years of “seeing it all” when it comes to CRM and campaign tech, and strong commitments to helping organizations scale and grow their capacity.
I frequently give talks about how to translate corporate concepts like “customer experience,” marketing automation, and customer journeys to the nonprofit sector.
I'm a certified Transformational Coach and a certified health coach. I'm also an Anthropologist and student of Native American culture, binge-watcher of crime procedurals, and mother to two (almost) grown children. By the numbers, I count 20+ years working exclusively with nonprofits; 150+ causes assisted; and too many RFPs and TORs to count.
My personal mission is to help nonprofits thrive in a digital world.
I work with nonprofits—because I’ve worked for nonprofits—to create tangible, sustainable change in the world with limited technology and resources.
My expertise spans organizational dynamics and development, CRM strategy, data governance, support operations, and business process engineering. I have a particular knack for helping leverage the commitment nonprofit folx make every day to their missions and causes, and allowing their empathy and grit to form the foundation on which to build holistic long-term strategies.
I have served on the staff of such recognized change makers as the American Civil Liberties Union (as Director of Data Operations and Strategy) and The Pew Charitable Trusts (Business Analyst), focused on providing organizations with the tools to promote data-driven decision making across fundraising, advocacy, and digital engagement. I previously led product development for the Cultural Data Project (CDP), now SMU DataArts, building software solutions for arts and cultural organizations and grantmakers to collect and leverage their financial and programmatic data for advocacy and philanthropy. Most recently, I led the implementation of the ACLU’s enterprise Salesforce CRM, and managed analytics program operations for the ACLU National Headquarters and 53 nationwide affiliates. I have also consulted as a technology strategist and project manager in industries ranging from fitness to software development to public interest law.
My Master’s degree in Nonprofit Leadership from the University of Pennsylvania has given me a unique ability to pair organizational strategy with thoughtful, holistic technology change. In my off-hours, I’m a writer, singer, and voracious student of leadership, antiracism & intersectional justice, and personal spiritual growth. I live in Jersey City with my partner and the two best-behaved cats in the world.
My personal mission is to put people first and make them feel seen, heard, and valued.
We hail from the online fundraising and advocacy tech sector, where too often we’ve observed our clients – nonprofits with excellent staff and tremendous passion – struggle against impossible constraints: poor workflows, lack of executive buy-in or understanding, too little time to grow their skills or keep pace with emerging strategy.
And we get it: how many hats nonprofit staff must wear every day; how tech often drives strategy instead of the other way around; how new digital channels are requiring warp-speed evolution; and how an organization’s culture impacts its staff’s well-being and ultimately its supporters’ experience of the cause.
Our purpose is to support the social sector with the craft of sustaining effective causes, building organizations’ comms, development, marketing, advocacy, & digital capacity in order to effectively deliver their programmatic work to the outside world.
We are high-integrity partners for change who will love your cause as much as you do.
When You Work With Us
We embed ourselves within an organization, gaining a deep understanding of its unique strengths and challenges, and we map an intentional course to new ways of thinking and working. We help holistically with all of it: from diagnosing what’s not working to creating long-term roadmaps for organizational change.
As consultants, you’ll find that we are honest, empathic, and skilled at working with all levels of an organization, from boards to leadership teams to the junior staff who make the work happen. We know our strengths, and we’re up-front when you have a need we can’t meet (though from our many years in the social sector, we probably know who can).